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ITIL Foundation

ITIL Foundation Training

The ITIL Foundation course is the entry level certification course for IT Service Management best practises training in ITIL. It is the most widely accepted approach in IT service management across the globe. This ITIL course covers the latest version of core ITIL best practices presented from a lifecycle perspective. The ITIL Foundation course introduces the principles and core elements of IT service management based on ITIL. ITIL is comprised of five core publications: Service Design, Service Strategy, Service Operations, Service Transition and Continual Service Improvement, promoting alignment with the business as well as improving operational efficiency. This ITIL Foundation certification course is delivered using an exciting case study designed to further enhance & cement the candidates understanding of ITIL. Students who have attended this course are suitably prepared to successfully take the associated ITIL 2011 Foundation exam which is a requirement for attending any of the further learning courses (ITIL intermediate level training) available in this track.

Objectives

  • Identify the principles and concepts of IT Service Management based on ITIL
  • Identify the best practices of implementing ITIL in an organization
  • Define the terminology used in ITIL
  • Identify the concepts and definitions used in the Service Lifecycle
  • Define Service Strategy concepts
  • Define Service Design concepts
  • Define Service Operations concepts
  • Define Service Transition concepts
  • Define Continual Service Improvement concepts
  • Define the roles, processes, and components within key areas of IT Service Management based on ITIL
  • Prepare the student to take the ITIL Foundation Certification exam

Innovative Technology Solutions offers ITIL Foundation Training in 9 different locations in India – Bangalore,Chennai,Delhi,Gurgaon,Hyderabad,Kolkata,Mumbai, Noida & Pune.

Intended Audience

ITIL Foundation is suitable for anyone working in IT services requiring more information about the ITIL best practice framework or individuals who are V2 certified & wish to upgrade their knowledge.

Prerequisites

There are no pre-requisites for this ITIL course, although a basic knowledge of Service Management concepts will be helpful.

Course Outline

  1. Introduction to Service management Lifecycle
    • principles of service management
    • The Processes
    • The ITIL service lifecycle
  2. Service Strategy
    • Introduction to Service Strategy
    • Key concepts of Service Strategy
    • Service Strategy Process
    • Demand Management
    • Service Portfolio Management
    • Financial Management
    • Business Relationship Management
  3. Service Design
    • Inroduction to Service Design
    • Key concepts of Service Design
    • Service Design Process
    • Service Catalogue Management
    • Service Level Management
    • Supplier Management
    • Availability Management
    • IT Service Continuity Management
    • Information Security Management
    • Design Coordination
  4. Service Transition
    • Service Transition
    • Key principles & models of Service Transition
    • Service Transition process
    • Transition, Planning and support
    • Change Management
    • Service Assest and configuration Management
    • Release and Deployment management
    • Knowledge Management
  5. Service Operations
    • Introduction to service operations
    • Service operations processes
    • Event Management
    • Incident Management
    • Problem Management
    • Request Fulfillment
    • Access Management
  6. Continual Service improvement
    • Introducation to CSI
    • key principles and models of CSI
  7. Summary and exam preparation
    • Review of key concepts

Certification

After completing this course candidates have to give ITIL 2011 Foundation exam.