ITIL MALC Training | ITIL Expert Certification Course ITIL MALC Training | ITIL Expert Certification Course

ITIL MALC

ITIL Managing Across the Lifecycle Training

The ITIL 2011 MALC (Managing Across the Lifecycle) course offers candidates the ability to achieve the ITIL Expert certification upon passing the ITIL 2011 Managing Across the Lifecycle exam. The course prepares candidates to take the ITIL 2011 Managing across the Lifecycle Intermediate exam as well as proving valuable knowledge that can be implemented in the workplace. This certification completes the ITIL 2011 Intermediate Lifecycle and Capability streams by focusing on the knowledge required to implement and manage the necessary skills associated with the use of the Service Lifecycle.

Objectives

At the end of this course, you will learn:

  • Managing the planning and Implementation of IT Service Management
  • Lifecycle positioning and transition
  • How to achieve business value with people, process and function
  • Challenges, Critical Success Factors and risks to service management
  • Risk Management
  • Lifecycle project assessment
  • Management of strategic change
  • Understanding complementary industry guidance
  • Innovative Technology Solutions offers MALC Training in 9 different locations in India – Bangalore, Chennai, Delhi, Gurgaon, Hyderabad, Kolkata, Mumbai, Noida & Pune.

Intended Audience

CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers and IT security managers who and others who require a deeper knowledge of, or who are involved in managing Services across the different lifecycle phases.

Prerequisites

An ITIL 2011 Foundation certificate and a minimum of 15 credits earned through the formal Service Lifecycle stream or Service Capability stream qualifications.

  1. Key Concepts of the Service Lifecycle
  2. Reviewing the strategic and managerial aspects of the service lifecycle
    • Designing, deploying and operating services end-to-end
    • Sharing knowledge across the lifecycle
    • Risk assessment and risk management
    Service value across the lifecycle stages
    • Realizing business value in service operation
    • Supporting the service lifecycle with service measurements
  3. Governance and Organization
  4. Impacting service management with governance
    • The role of IT strategy in setting direction and policy
    • Ensuring appropriate governance
    Organizational structure, skills and competence
    • Addressing the challenges of organizational development
    • Service provider types and service strategies
  5. Implementing and Improving Service Management Capability
  6. Service management capability
      Identifying external and internal drivers
    • A service lifecycle approach to service strategy
    Assessing service management
    • Performing evaluations for the service provision
    • Benchmarking to identify improvements
    Enabling effective improvement
    • Applying improvement initiatives and the Deming Cycle
    • Key considerations for improvement
  7. Communication and Stakeholder Management
  8. Coordinating with the business and suppliers
    • Business relationship management
    • Stakeholder management
    Ensuring effective communication
    • Service models for value creation
    • Communicating during the stages of the service lifecycle
  9. Integrating Service Management Processes Across the Lifecycle
  10. The impact of service strategy on lifecycle stages
    • Strategy management for IT services
    • Business relationship management
    Analyzing service design
    • Coordinating design
    • Service catalog management
    • Availability management
    • Capacity management
    Organizing for service transition
    • Transition planning and support
    • Change management and evaluation
    Planning service operation
    • Event and incident management
    • Request fulfillment
    Implementing continual service improvement
    • Designing service solutions
    • The seven-step improvement process
  11. Managing Services across the Service Lifecycle
  12. Capturing customer and stakeholder needs
    • Identifying needs and requirements
    • Ensuring appropriate priority
    Managing cross-lifecycle processes
    • Connecting service design, transition and operation with the Service Design Package (SDP)
    • Involving service transition in the early stages
    • Business users and stakeholders in service rehearsals
    Balancing potential conflicts and competing issues
    • Implementing and improving services
    • Service Level Management (SLM)
    • Customer satisfaction surveys
    • Reviewing business trends and changed priorities
    • Challenges, critical success factors and risks
  13. Measurement
  14. Types of measurements
    • Determining and using metrics
    • Metrics to validate, justify and direct
    Designing measurement frameworks
    • Developing measurement methods and metrics
    • Monitoring and control systems

Certification

To get MALC certification candidate must pass “MALC: ITIL Expert “exam.